Accessibility

In order to provide the best possible experience, we ask that everyone who wishes to use the access facilities complete and submit an Access Requirements Form prior to arriving on-site. To allow us to plan all of the facilities and infrastructure for the festival, please submit your application as soon as you can. 

• Unsure about your eligibility? Contact us on access@trnsmtfest.com 
• Customers must send a piece of supporting documentation for their application to be processed 
• A TRNSMT accessible guide with event-specific information will be sent out via email prior to the event to all confirmed applicants including arrival information, access maps, distances, access facilities and more. We recommend saving and printing a copy of the Access Guide for your own reference once it becomes available. No hard copies will be available on-site. 
• Please note that our Access Facilities are not for customers with temporary impairments such as broken bones, healing wounds, or pregnancy. Anyone concerned about their access should use the website contact form to submit an enquiry here. This is an all-standing event with limited seating around the main arena and VIP. Chairs are not allowed into the festival. 

Please read below and find the accessible requirements form here.  

Please note that the Accessible Platform has a limited capacity. After capacity is reached, you will not be guaranteed a spot and can only be added to a waiting list. As spaces fill up quickly, we recommend you complete your application for this area as soon as possible once you have purchased your tickets to avoid disappointment.  

The Accessible Platform for Friday 7th July 2023 is now at capacity and we will be operating a waitlist. Any applications for this date will result in you being added to the waitlist for this date. We will still be able to approve you for the use of accessible facilities (e.g. accessible toilets, accessible parking, etc.) and use of the PA/Companion ticket.

Download your copy of the Accessibility Information here: Word or PDF 

*Please note this will be updated for 2023 and sent to all customers who have registered for the use of accessible facilities with us.  

Read about the first-hand experience of a visually impaired customer here. 

Check back soon for the Audio descriptive version of these documents. 

Send supporting documentation to access@trnsmtfest.com or, alternatively, you can post to; 272 St Vincent Street, Glasgow G2 5RL 

Previous customers who ‘opted in’ to register on our database for 3 years do not need to resend documents unless there has been a change of circumstances you would like us to know about.* 

Proof of Eligibility 

·       Front page of DLA / PIP (no specific rate) 

·       Front page of Attendance Allowance letter (no specific rate) 

·       Evidence that registered severely sight impaired (blind) 

·       Recognised Assistance Dog ID card 

·       CredAbility's Access Card 

We understand that not everyone has the above recommended evidence and in such situations, we will review on a case-by-case basis. Customers who have any questions about Accessibility at TRNSMT can contact our Accessibility Manager on access@trnsmtfest.com. 

·       All supporting evidence must be submitted within 14 days of completing the survey. 

·       If we do not receive this, then your application will not be processed and sit unconfirmed. 

·       We aim to process applications within 4 weeks of receiving all relevant information. 

·       Once all information has been received and processed, you will receive a final confirmation by email. 

·       A TRNSMT accessible guide with event-specific information will be sent out prior to the event to all confirmed applicants. 

*Registering on our database is an optional service. Your information will be stored securely on our encrypted server, supporting documentation is destroyed once received and recorded on our system, all files are password-protected documents with limited access by a small number of personnel for operational reasons only. Please find the link to our Privacy Policy here. 

Personal Assistant (PA)/Companion Ticket 

If a customer is unable to attend the festival without the support from a PA/Companion, then we will provide an additional PA ticket. 

• The PA ticket is subject to completing our online accessible application process here. 
• One person will be allowed one free PA ticket unless otherwise pre-agreed due to accessibility requirements. 
• If you require more than one PA, please contact us at access@trnsmtfest.com. 
• PA tickets are provided on the expectation that they are willing and able to assist you throughout your visit and in the event of an evacuation they are your main point of assistance. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety. 
• PA tickets will not be posted out and will be available only on the day for collection. 
• PA tickets must be applied for via the Access Requirements Form, and can only be approved by members of the Access Team. 
• Please refer to our Event Terms & Conditions and Special Event Terms & Conditions on PA tickets. 

Your role as PA/Companion

• Familiarise yourself with this Accessible Information Guide.  
• Make yourself aware of the access team and stewards on the platform in case you need any assistance. 
• Make sure to check weather before attending and ensure yourself and the access customer are ready for the ever-changing Scottish weather.  
• Please note the PA ticket has been issued to you on the basis that the PA will not become intoxicated. In such circumstances and for your own safety you and your PA will require to leave the site. 
• You are attending TRNSMT Festival to accompany and assist the person who chose you as their PA. We have the right to eject you from this event should it become apparent you are not carrying out this role. 

We operate 2 different types of wristbands on-site for our Accessible Customers depending on your requirements. 

Accessible Platform Wristband 

Accessible platforms are controlled by a wristband system and customer list managed by the Access Manager and Stewards. To ensure they run smoothly, each location has its own team of stewards and security. As platforms have a limited capacity, these are strictly for access customers, plus one companion. 

• Main Stage Accessible platform access 
• Main Stage Accessible Platform has a Wheelchair Charging Point 
• King Tut’s Stage accessible platform access 
• Unisex Accessible Toilets (including mobile changing places unit ‘Pamiloo’ located at Main Stage Access Platform) 
• Blue Badge Parking 
• Store Medication in Fridge on request 
• Accessible Platform Food & Drink Service 
• Accessible platform Merchandise Purchase Support 
• Personal Assistant Ticket 

Accessible Facilities Wristband (no platform access) 

• Unisex Accessible Toilets (including mobile changing places unit) 
• Blue Badge Parking 
• Store Medication in Fridge 
• Personal Assistant Ticket 

BSL Interpreting Services

BSL Performance Interpreters are available on request in advance. Please send advance requests to access@TRNSMTfest.com At least 60 day notice is advised.

Assistance Dogs

We welcome any assistance dogs. If you require dog spending area on site please email your request within a reasonable time frame to access@TRNSMTfest.com

Travel

We strongly advise planning your journey before leaving for TRNSMT. Specific travel information will be sent out via email to Access customers prior to the event in the Accessible Info Guide.

 Blue Badge Parking

There will be a dedicated Accessible parking area on Templeton Street. If you require use of this car park you will need to apply for Access Parking (via the Access Requirements Form).

Please note:

• Blue Badge Holders must have their badge present on the day to show a Steward.
• The Accessible parking area has limited spaces and will be operating on a first come first served basis. Because of this we cannot guarantee a space and do recommend that customers are aware of alternatives in the event that the car park is already full upon your arrival.
• The Accessible parking area is free of charge.
• Parking in the accessible car park is limited, so friends and family arriving separately will not be able to use this car park.

Medical Facilities, First Aid, Welfare and a Quiet Zone are available to all at TRNSMT.

‘JUST CAN’T WAIT’ cards - we ask our toilet attendants and stewards to look out for these cards for quick access to the toilets.

• Ground facilities - The outdoor event arena floor is uneven and consists of a combination of gravel, grass and limited tarmac pathways and terra-plast trackway. Combined with poor weather conditions this could make some areas of the arena inaccessible. We ask customers to prepare for all weather ground conditions. 
• The accessible platform is seated only and uncovered, umbrellas are prohibited at the event so please dress appropriately for the Scottish weather. As platforms have a limited capacity, these are strictly for access customers plus one companion. All platforms have ramp access, wheelchair accessible toilets and the main stage platform also has charging points.  
• Flicker, laser, strobe, and other lighting effects may be used during the performances. Anyone affected by these should bear this in mind. 
• No smoking/use of e-cigarettes is permitted on the accessible platform to assist with the comfort and enjoyment of all. 
• PAMILOO will be present at TRNSMT providing customers with a Changing Places Facility and hoist. You can find more information on their website here. 
• Large print programmes or running times are available when requested in advance. 
• If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes. There will also be a fridge available if you require cold storage for your medication. 
• Situated within the Welfare area, we will have a Wellbeing Zone for customers who may be feeling overwhelmed at the show and need some time away from the crowd. Please speak to a Steward, Accessible Help Team or Accessible Coordinator for more information on where to find Welfare or refer to the cartoon map. 
• We understand that a hidden disability is not immediately apparent. If you would like support or advice inside TRNSMT our Access Manager will be the main point of contact and is based at the Accessible Platform or please contact us in advance with your questions via access@trnsmtfest.com. 

• We want our customers to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Manager by emailing: access@trnsmtfest.com. 
• Post: 272 St Vincent Street, Glasgow G2 5RL 
• Phone: 0141 674 9444  
• Office opening times are: 10am – 6pm, Monday to Friday. 
• Please note: we aim to respond to all email enquiries within five working days, however this may take longer during busy times. 
• On show days, access@trnsmtfest.com will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.