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12 - 14 July 2024 GLASGOW GREEN @TRNSMTFEST

Accessibility

We want Rockstar Energy presents TRNSMT Festival to be an event that is accessible for all.

We have a dedicated Access Team working to constantly improve the experience for accessible customers so, we welcome and encourage feedback from our attendees on our accessible facilities.

We are proud to have been awarded the Gold level of Attitude is Everything’s Charter of Best Practice. Attitude is Everything is a charity set up to help improve D/deaf and disabled people’s access to live music, and to support the music industry in making live music events more accessible. You can find out more about them here.

Accessible facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact the Access Team.

Please remember to check general event information in addition to the accessible information provided on this page.

Important Information

Applications for the Accessible Platform are now closed for the full weekend (12th, 13th, and 14th July 2024). If you apply for this area, you will be added to the waitlist, and we will be in touch once a space becomes available. We’ll still be able to approve you for the use of the accessible facilities (e.g. accessible toilets, accessible parking, etc.) and a PA/Companion ticket. For any questions, please get in touch with our team at access@trnsmtfest.com

We want our customers to enjoy their visit. We appreciate that this may not cover everything you need or wish to know about the event. If you have any questions, please don’t hesitate to contact our Access Team through the following channels.

Email: access@TRNSMTfest.com.

Post: 272 St Vincent Street, Glasgow, G2 5RL

Phone: 0141 674 9444

Office opening times: 10am – 6pm, Monday to Friday.

Please note we aim to respond to all email enquiries within five working days, however this may take longer during busy times.

On show days access@TRNSMTfest.com won’t be monitored as we’ll be working operationally on-site. Once you arrive at the event please approach a steward, supervisor, or a member of the Customer Access Team for assistance and they’ll do their best to help.

Check back soon for the Audio version of these documents. 

Click here for the Accessible Application Form

PA/Companion Ticket

If a fan is unable to attend Rockstar Energy presents TRNSMT festival without the support of a PA/Companion, we will provide a ticket for them at no extra cost.

Each access customer will be allowed one free PA/Companion ticket unless pre-agreed with the access manager due to their requirements. If you need more than one PA/Companion, please contact us at access@TRNSMTfest.com

Accessible Platforms

Important Information

The Accessible Platform is now at capacity for the full weekend (12th, 13th and 14th July 2024) and we’re operating a waitlist for these dates. If you apply for this area, you will be added to the waitlist. We’ll still be able to approve you for the use of the accessible facilities (e.g. accessible toilets, accessible parking, etc.) and a PA/Companion ticket.

Mainstage Accessible Platform

  • Raised platform with 2 ramps for access.
  • Unisex accessible toilets (Including mobile Changing Places toilet).
  • Seated only – You can stand and dance at the back of the platform if you wish.
  • Wheelchair charging point.
  • Pre-approved access customers only – controlled by wristbands, checked by stewards upon entry to the area.

King Tut’s Accessible Platform

  • Smaller, raised platform with 1 ramp for access.
  • Limited unisex accessible toilets.
  • Seated only – You can stand and dance at the back of the platform if you wish.
  • Pre-approved access customers only - controlled by wristbands, checked by stewards upon entry to area.

The Accessible Platform is built to a specific capacity. After capacity is reached, you won’t be guaranteed a spot, and you will be added to a waitlist.

Accessible Toilets

  • Use of accessible toilets all around the site (locations will be available on the cartoon map closer to the event).
  • Use of the accessible toilets is controlled by wristbands.
  • There will be a steward at each location to ensure that only access customers can use these.
  • The main accessible toilet block will be at the main stage accessible platform. These will be portable plastic units with hand-washing facilities operated by a foot pump.
  • ‘Just Can’t Wait’ cards and other medical IDs are also accepted.

Performance Interpreting Services

BSL Performance Interpreters, Audio Description and Live Captioning are available on request. Please send advance requests to access@TRNSMTfest.com. At least 60-days’ notice is advised.

Assistance Dogs

We welcome assistance dogs at Rockstar Energy presentsTRNSMT. If you require a dog spending area on site, please email your request within a reasonable time frame to access@TRNSMTfest.com.

Food and Drink

There will be various food options available at the festival, including gluten free, vegetarian, and vegan options. A full list of vendors and their options will be available on our app before the festival.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please email us on access@TRNSMTfest.com so we can make arrangements for you.

Bags

Bags larger than A4 (30cm x 42cm) will not be permitted. If you require a larger bag due to medical reasons or access requirements, please email us on access@TRNSMTfest.com so we can make arrangements for you.

Medication

You can bring any medication that you require. If it is not easily recognisable (e.g. controlled drugs, EpiPens) please email us on access@TRNSMTfest.com so we can make arrangements for you. Alternatively, you can bring a prescription with you and speak to a security supervisor on the day.

Large Print

Large print Accessible Information Guides, programmes or running times are available if requested in advance.

Medical and Welfare

Medical, Welfare and our Wellbeing area are available to all customers at the festival. The locations of these areas will be highlighted on the cartoon map when it's made available closer to the time.

Stage Effects

Flicker, laser, strobe, and other lighting effects may be used during the performances at all stages. Anyone affected by these should bear this in mind.

Accessible Information Guide

A downloadable Accessible Information Guide will be sent out via email prior to the event to all confirmed applicants which will include arrival information, access maps, distances, information on accessible facilities and more.

To provide the best possible experience, follow our access application guidance below.

  • Still need to buy your ticket? You can get your ticket here. Please do not buy a ticket for your Personal Assistant (PA)/Companion. Already bought your ticket? Please apply for Accessible Facilities and/or a free Personal Assistant (PA)/Companion Ticket here.

  • Unsure about your eligibility? Contact us on access@TRNSMTfest.com.

  • You must send a piece of supporting documentation for your application to be processed. See the Supporting Documentation section for a list of what we accept.

  • Our Accessible Facilities are not for customers with temporary impairments such as broken bones, healing wounds or pregnancy.

  • This is an all-standing event with limited seating around the main arena and VIP. Chairs are not allowed into the festival.

  • We understand that hidden disabilities are not immediately apparent. If you would like support or advice inside TRNSMT our Access Manager will be the main point of contact and is based at the Accessible Platform. You can also contact us in advance with your questions via access@TRNSMTfest.com.

The Accessible Platform is built to a specific capacity. After capacity is reached, you won’t be guaranteed a spot and can only be added to a waitlist.

Applications for the Accessible Platform are now closed for the full weekend (12th, 13th, and 14th July 2024). If you apply for this area, you will be added to the waitlist, and we will be in touch once a space becomes available. We’ll still be able to approve you for the use of the accessible facilities (e.g. accessible toilets, accessible parking, etc.) and a PA/Companion ticket. For any questions please get in touch with our team at access@trnsmtfest.com

You can attach your supporting documentation to your Accessible Application Form. Alternatively, you can email it to access@TRNSMTfest.com or post it to 272 St Vincent Street, Glasgow, G2 5RL.

If this is your first time applying for access or you have not applied within the last 3 years, you are required to send supporting documentation with your application.

If you have applied within the last 3 years and have ‘opted in’ to register on our database*, you will not need to send your documents unless you have had a change of circumstances. You will still need to let us know you are attending.

Supporting Documentation Examples:

  • Front page of DLA / PIP
  • Front page of ADP or CDP letter
  • Front page of Attendance Allowance letter
  • Evidence that registered severely sight impaired (blind)
  • Evidence that registered D/deaf
  • Recognised Assistance Dog ID card
  • Blue Badge (Front & Back)
  • Access Card
  • War Disablement Pension Letter
  • Armed Forces Independence Payment Letter
  • A personal letter from a doctor, community nurse, social worker, or occupational therapist

We understand that not everyone has the above evidence. We will review this on a case-by-case basis. If you have any questions about accessibility at the show, please contact our Access Team.

*Registering on our database is an optional service. Your information will be stored securely on our encrypted server and supporting documentation is destroyed once received and recorded on our system. All files are password-protected documents with limited access by a small number of personnel for operational reasons only. Please find the link to our Privacy Policy here.

The Site

Glasgow Green is an outdoor, public park in Glasgow’s city centre. The ground in the arena consists of a combination of gravel, grass, and limited hard-standing paths, tarmac pathways and temporary trackway. Poor weather conditions can have a detrimental effect on the terrain making some areas inaccessible to wheelchair users or customers with mobility issues.

Route from Accessible Parking – There is a hard-standing path through a lightly wooded area of the park from the parking area to the accessible entrance. This is mostly level apart from the kerb to the pavement.

Route from City Centre OR Bridgeton Station – This route is made up of pavements and roads through city streets. There are pedestrian crossings with dropped kerbs throughout this route.

The Stages

Main Stage – The area around this stage is mostly flat ground consisting of grass, temporary trackway, and hard-standing paths. There is an accessible platform at this stage that you can apply for here.

King Tut’s Stage – The area around this stage is mostly flat grass. There is a hard-standing path along the left side of the stage. There is an accessible platform at this stage that you can apply for here.

River Stage – This stage is positioned at the bottom of a grassy slope. There is a hard-standing path at the top of this slope with views of the stage. There are limited picnic benches on the slope.

Boogie Bar – This area mainly consists of grass. There are hard-standing paths along the sides. These paths have views of the stage but are not in the main area.

Glasgow Green is accessible via public transport (bus and train). There will also be provisions for Accessible Parking and Accessible Drop-off/Pick-up. A breakdown of all accessible travel options for the event will be available in the Accessible Information Guide.

You can register your interest in Accessible Parking by completing the Accessible Application Form here

We understand that hidden disabilities are not immediately apparent. If you would like support or advice inside the event our Access Manager will be the main point of contact and is based at the Accessible Platform. You can also contact us in advance with your questions via access@TRNSMTfest.com.