Just bought a ticket for TRNSMT 2021? Read below and COMPLETE OUR ACCESSIBLE APPLICATION HERE

Keeping your ticket from TRNSMT 2020?

If you plan to attend in 2021 and received a confirmation email from our accessible co-ordinator in the last few months you don’t need to do anything, your application is still valid. We will be in touch again in the next few months to check in with you.

Requesting a refund for your TRNSMT 2020 ticket? 

Please contact your ticket provider who will be able to arrange this for you up until 18th May 2020.  Cancel Your 2020 Accessible application HERE

FACILITIES AVAILABLE

• Medical Facilities, First Aid, Welfare and a Quiet Zone are available to all at TRNSMT
• ‘I CAN’T WAIT’ we ask our toilet attendants and stewards to look out for these cards for quick access to the toilets

Accessible Platform Wristband

• Main Stage Accessible platform access
• King Tuts Stage accessible platform access
• Unisex Accessible Toilets (including mobile changing places unit)
• Blue Badge Parking
• Store Medication in Fridge
• Accessible Platform Food & Drink Service
• Accessible platform Merchandise Purchase Support
• Personal Assistant Ticket

Accessible Facilities Wristband (no platform access)

• Unisex Accessible Toilets (including mobile changing places unit)
• Blue Badge Parking
• Store Medication in Fridge
• Personal Assistant Ticket

Personal Assistant (PA)/Companion Ticket

If a customer is unable to attend the festival without the support from a PA, then we will provide an additional PA ticket.

• The (PA) ticket is subject to completing our online accessible application process HERE
• One person will be allowed one free PA ticket unless otherwise pre-agreed due to accessibility requirements
• If you require more than one PA, please contact us at access@TRNSMTfest.com
• Please refer to our Event Terms & Conditions and Special Event Terms & Conditions on PA tickets

Customers with temporary impairments such as broken bones, healing wounds or pregnancy, concerned about their access, please use the website contact form to submit an enquiry HERE

ACCESSIBLE APPLICATION PROCESS

We want TRNSMT to be an event that is accessible for all. To ensure we have the correct level of facilities we ask customers to apply for the access facilities they require.

• Still need to buy your ticket, you can get here   *(Please do not buy a ticket for your Personal Assistant PA)
• Already bought your 2021 ticket? please apply for Accessible Facilities and/or a free Personal Assistant (PA) Pass HERE
• Unsure about your eligibility, contact us on access@TRNSMTfest.com
• Customers must send a piece of Supporting Documentation for their application to be processed, see to follow;

SUPPORTING DOCUMENTATION

Send to access@TRNSMTfest.com or, alternatively, you can post to;

PO BOX 25241
GLASGOW
G2 5XS

Previous Customers who “opted in” to register on our database for 3 years, there is no need to resend your documents, unless you have had a change of circumstances you would like us to know about. *

Proof of Eligibility

• Front page of DLA / PIP (no specific rate)
• Front page of Attendance Allowance letter (no specific rate)
• Evidence that registered severely sight impaired (blind)
• Recognised Assistance Dog ID card
• Credability's Access Card

We understand that not everyone has the above-recommended evidence and in such situations, we will review on a case-by-case basis. Customers who have any questions about Accessibility at TRNSMT please contact our Accessibility Manager on access@TRNSMTfest.com

• All supporting evidence must be submitted within 14 days of completing the survey
• If we do not receive this, then your application will not be processed
• We aim to process applications within 4 weeks of receiving all relevant information, please note this may take a little longer at this time
• Once all information has been received and processed, you will receive a final confirmation by email
• A TRNSMT accessible guide with event-specific information will be sent out 14 days prior to the event to all confirmed applicants

*Registering on our database. This is an optional service. Your information will be stored securely on our encrypted server, supporting documentation is destroyed once received and recorded on our system, all files are password-protected documents with limited access by a small number of personnel for operational reasons only. Please find the link to our Privacy Policy HERE

KEY INFORMATION

• GROUND FACILITIES - The event arena floor is uneven and consists of a combination of gravel, grass and limited tarmac pathways and terra-plast trackway. Combined with poor weather conditions this could make some areas of the arena inaccessible. We ask customers to prepare for all weather ground conditions
• THE ACCESSIBLE PLATFORM is seated only and uncovered, UMBRELLA’s are prohibited at the event, so please dress appropriately for the Scottish weather!
• FLICKER, LASER, STROBE and other lighting effects may be used during the performances.
• NO SMOKING/ USE OF E CIGARETTES is permitted on the accessible platform, this is to assist with the comfort and enjoyment of all
• PERSONAL ASSISTANT (PA) their ticket is provided on the expectation that they are WILLING AND ABLE TO ASSIST YOU, throughout your visit and in the event of an evacuation they are your main point of assistance. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety
• PA TICKETS will not be posted out and will be available only on the day for collection
• ON SHOW DAYS, access@TRNSMTfest.com will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help

We want our customers to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Coordinator by emailing: access@TRNSMTfest.com