If you purchased mobile tickets through Ticketmaster these will be available within the Ticketmaster app 5 days before the event.
Sometimes your mobile signal can be weaker when you’re around lots of people at the entrances. We strongly recommend that you download your tickets from the Ticketmaster app to your Apple Wallet or Google Pay Wallet. You can find out how to do this here.
Information on how mobile tickets work can be found here.
If you’re having issues with downloading your tickets help can be found here.
If you will be arriving at different times to the rest of your party remember you can transfer their tickets from your Ticketmaster account to theirs. A guide on how to do this can be found here.
The majority of Ticketmaster tickets this year are mobile tickets. Tickets are stored in your Ticketmaster account and will be available to download from the Ticketmaster app.
Please only contact your ticket agent if you’ve not received your tickets within 2 weeks of the event.
Safe Ticket Buying
We strongly recommend that you only purchase tickets through our official ticket partners – Ticketmaster. No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the events. We’ve seen lots of customers be scammed by purchasing tickets through sites such as Ebay, Gumtree, Stubhub, Viagogo etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket you’ll be turned away from the festival so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partner is Ticketmaster Fan-to-Fan Exchange.
Payment Plan options are available through Ticketmaster.
You can purchase tickets through Ticketmaster using the Klarna payment option. Information on Klarna can be found here.
We only permit ticket resale at face value through Ticketmaster Fan-to-Fan Exchange. Please do not use ticket sites such as Ebay, Gumtree, Stubhub, Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also run the risk of being sold tickets that may not actually exist.
Tickets cannot be replaced so please ensure you keep them with you at all times. If you have a 2 or 3 day ticket you’ll need your ticket on each day of entry.
Box Office Locations
Box Office locations will be confirmed closer to the event.
Box Office Opening Times
Box office opening times will be confirmed closer to the event.
The process for collecting your VIP wristband will be confirmed closer to the event.
VIP Prosecco Vouchers
The process for collecting your VIP Prosecco Voucher will be confirmed closer to the event.
Accessible Platform/Facilities Wristband
The process for collecting your accessible wristband will be confirmed closer to the event.
Buying Tickets On The Day
We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day via www.ticketmaster.co.uk. With mobile tickets you can have these delivered to your Ticketmaster app on your phone straight away saving you having to collect these at the box office. Please note that our box offices will only be accepting card payments – cash will not be permitted.
Your ticket can only be scanned once for each day it’s valid. There is no re-entry once you’re in the festival site.