Ticket Information
The only official ticket outlet for this event is Ticketmaster.
No other agents are authorised to sell and any listing on an unauthorised site cannot be guaranteed to gain entry to the event.
You must always keep your ticket with you and show this upon request.
Most tickets are mobile tickets and accessed through the official TRNSMT app so please ensure you have your phone charged and the TRNSMT app open before joining the entrance queue.
If you’ve been issued with a physical ticket, please note tickets cannot be replaced so please ensure you always keep them with you. If you have a 2- or 3- day ticket, you’ll need your ticket on each day of entry.
We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day at the Box Office.
You’ll also be able to purchase through Ticketmaster subject to availability. With mobile tickets you can have these delivered to your Ticketmaster app on your phone straight away saving you having to collect these at the box office.
Please note that our box offices will only be accepting card payments – cash will not be permitted.
We only permit ticket resale at face value through Ticketmaster Fan to Fan Exchange. Please do not use ticket sites such as Ebay, Gumtree, Stubhub, Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also run the risk of being sold tickets that may not actually exist.
The location of the Box Offices will be available closer to the event.
The Box Office opening hours will be available closer to the event.
Upon arrival, your ticket will be scanned and our staff will provide you with a VIP or VIP+ wristband, which you must wear at all times.
This event will be using Ticketmaster's SafeTix technology to provide powerful fraud and counterfeit protection. Your barcode will constantly change and screenshots of barcodes will not work. You must show the barcode in the Ticketmaster app. More info on SafeTix can be found here.
Please make sure you check your tickets within the latest version of the Ticketmaster app, and are logged into the app before you arrive at the venue as mobile data reception can be limited - doing this in advance through the app will ensure that you’ll be able to access them at the venue without connectivity.
Information on how mobile tickets work can be found here. If you’re having issues with downloading your tickets help can be found here. If you will be arriving at different times to the rest of your party remember you can transfer their tickets from your Ticketmaster account to theirs. A guide on how to do this can be found here.
You can purchase tickets through Ticketmaster using the Paypal Pay in 3 payment option. Information on Paypal Pay in 3 can be found here.
We strongly recommend that you only purchase tickets through our official ticket partner Ticketmaster. No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the events.
We’ve seen lots of customers be scammed by purchasing tickets through sites such as Ebay, Gumtree, Stubhub, Viagogo etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket you’ll be turned away from the event so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partner is Ticketmaster Fan to Fan Exchange.
All tickets will be mobile tickets.
These will be available in your Ticketmaster app the week before the event.
Your ticket can only be scanned once for each day it’s valid. There is no re-entry once you’re in the festival site.
The process for collecting your accessible wristband will be confirmed closer to the event.
We will have the following VIP options available –
VIP - available as 1-, 2- and 3-day ticket.
VIP Priority - available as 1- and 3-day ticket.
The process for collecting your VIP wristband will be confirmed closer to the event.
A VIP Ticket includes:
VIP entrance
Access to the VIP Area, away from the main arena*
VIP bars and street food, catering to all dietary requirements
Chill out zone and seated areas
Enhanced toilet facilities
DJs
Extended hours to midnight
*no view of the main stage
VIP Priority gives you all the benefits of a VIP ticket and gets you a spot down the front of the main stage!
VIP Priority includes:
All the VIP benefits
Access to the main stage front standing area throughout the day, even when it's closed to General Admission*
Access to the dedicated VIP Priority Bar close by the front standing area (cashless payments only)
*Please refer to T&Cs on Front Standing Accessibility
The only official ticket outlet for this event is Ticketmaster.
No other agents are authorised to sell and any listing on an unauthorised site cannot be guaranteed to gain entry to the event.
You must always keep your ticket with you and show this upon request.
Most tickets are mobile tickets and accessed through the official TRNSMT app so please ensure you have your phone charged and the TRNSMT app open before joining the entrance queue.
If you’ve been issued with a physical ticket, please note tickets cannot be replaced so please ensure you always keep them with you. If you have a 2- or 3- day ticket, you’ll need your ticket on each day of entry.
We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day at the Box Office.
You’ll also be able to purchase through Ticketmaster subject to availability. With mobile tickets you can have these delivered to your Ticketmaster app on your phone straight away saving you having to collect these at the box office.
Please note that our box offices will only be accepting card payments – cash will not be permitted.
We only permit ticket resale at face value through Ticketmaster Fan to Fan Exchange. Please do not use ticket sites such as Ebay, Gumtree, Stubhub, Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also run the risk of being sold tickets that may not actually exist.
The location of the Box Offices will be available closer to the event.
The Box Office opening hours will be available closer to the event.
Upon arrival, your ticket will be scanned and our staff will provide you with a VIP or VIP+ wristband, which you must wear at all times.
This event will be using Ticketmaster's SafeTix technology to provide powerful fraud and counterfeit protection. Your barcode will constantly change and screenshots of barcodes will not work. You must show the barcode in the Ticketmaster app. More info on SafeTix can be found here.
Please make sure you check your tickets within the latest version of the Ticketmaster app, and are logged into the app before you arrive at the venue as mobile data reception can be limited - doing this in advance through the app will ensure that you’ll be able to access them at the venue without connectivity.
Information on how mobile tickets work can be found here. If you’re having issues with downloading your tickets help can be found here. If you will be arriving at different times to the rest of your party remember you can transfer their tickets from your Ticketmaster account to theirs. A guide on how to do this can be found here.
You can purchase tickets through Ticketmaster using the Paypal Pay in 3 payment option. Information on Paypal Pay in 3 can be found here.
We strongly recommend that you only purchase tickets through our official ticket partner Ticketmaster. No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the events.
We’ve seen lots of customers be scammed by purchasing tickets through sites such as Ebay, Gumtree, Stubhub, Viagogo etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket you’ll be turned away from the event so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partner is Ticketmaster Fan to Fan Exchange.
All tickets will be mobile tickets.
These will be available in your Ticketmaster app the week before the event.
Your ticket can only be scanned once for each day it’s valid. There is no re-entry once you’re in the festival site.
The process for collecting your accessible wristband will be confirmed closer to the event.
We will have the following VIP options available –
VIP - available as 1-, 2- and 3-day ticket.
VIP Priority - available as 1- and 3-day ticket.
The process for collecting your VIP wristband will be confirmed closer to the event.
A VIP Ticket includes:
VIP entrance
Access to the VIP Area, away from the main arena*
VIP bars and street food, catering to all dietary requirements
Chill out zone and seated areas
Enhanced toilet facilities
DJs
Extended hours to midnight
*no view of the main stage
VIP Priority gives you all the benefits of a VIP ticket and gets you a spot down the front of the main stage!
VIP Priority includes:
All the VIP benefits
Access to the main stage front standing area throughout the day, even when it's closed to General Admission*
Access to the dedicated VIP Priority Bar close by the front standing area (cashless payments only)
*Please refer to T&Cs on Front Standing Accessibility
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