Green Lightenings Notes Sun CD Cone flower star Lightening

The Essentials

The festival is held at Glasgow Green in the heart of Glasgow City and on the banks of the River Clyde.  It’s within walking distance of the City Centre, close to the Merchant City and has good links to a variety of train stations and bus routes. 

The location of customer entrances will be communicated nearer the event. 

Note: There is no parking at the festival.  Roads surrounding the festival site will be closed and vehicle access restricted to local residents only who have an official vehicle pass. 

Gates open at midday. 

Last entry to the site is at 9:30pm. 

The event closes at 11pm. 

The VIP area stays open until Midnight. 

There is a box office located next to each entrance.  Box offices open an hour before doors and close at 9:30pm each night. 

Stage times will be available on the event app nearer the time. 

No under 16’s are allowed entry into the festival 

·  If you’re lucky enough to look under 25, you may be asked for proof of age at the gates, so please bring acceptable valid photographic ID (see details below).

·  Access to Bars is restricted to persons 18 and over.  A challenge 25 policy will be in operation at the event and you may be asked for proof of age.

ID 

If you are 16 years and older but appear under 25, you should expect to produce Photographic ID with a clear resemblance of yourself on arrival when requested; all acceptable ID is listed below. 

The photo on the ID must resemble you, and entry will be refused if there is no clear resemblance as required.

Only original IDs are accepted – no photos or photocopies.

ID will be subject to further security checks and we reserve the right of refusal on the basis that you don’t resemble your ID or we can’t verify that your ID is valid. 

We will be working with Police Scotland and other partners to ensure this process is as robust as possible. 

If we cannot easily and quickly validate a facial match between you and your ID, you will be directed out of the customer queues into an alternative process which could cause you a delay.

The following types of ID are acceptable at the festival:

This is in line with the national Challenge 25 policy.

Please don’t bring a bag unless it is absolutely essential. Bags larger than the size of a sheet of A3 paper will not be permitted. 

Other things you can bring - blankets, cameras, cigarettes, dancing shoes, ear plugs, hand sanitiser, hats, lip balm, make up, smiles, sunscreen, sunglasses, wipes and more!  

No chairs, professional cameras, drugs, flares (you’ll get charged by the Police), glass or metal/hard plastic bottles (including perfume/fragrance), smoke canisters (you’ll get charged by the police), flags, selfie sticks, umbrellas, weapons, frisbees/boomerangs. 

See a full list of prohibited items here

CCTV and Police Detection Dogs will be in use, and you will be removed from the site if found with flares, smoke canisters or drugs (you will also risk being arrested!). Please be prepared for delays on entry for bag searches and ticket checks.

We take our responsibility to safeguard customers and staff at our festivals very seriously and engage the best customer service and medical teams to help us achieve this. 

You should feel safe at our festival and be free from abuse, harm or neglect irrespective of age, disability, gender, race, domestic situation, religion, belief or sexual orientation. 

Help is available from the following services at the event: 

Event stewards play a key role in ensuring you have a safe and enjoyable event. If you find yourself in trouble or needing help, let our stewards know as they are trained to assist you and direct you to our other services onsite if required.

Welfare are a specialist festival customer care and support service who have a team of volunteers based at 3 locations at the festival – the East entrance, the West entrance and the main hub inside the event. They are there to support customers and staff with any needs from physical to emotional and have a wealth of experience working at festivals throughout the UK. 

If you’ve become intoxicated or need to take time out, welfare has a safe non-judgemental space available where you can rest and recover. They can put you in touch with friends and family if you’ve become separated and will make sure you make it home safe and well. 

First aiders operate from the festival and are there to support if you have a minor injury, ailment or mental health concern.  They are based out of first aid points identified on the customer map, with ambulances and paramedics on standby to assist with more serious health concerns or incidents. 

Additionally, a team of qualified A&E Doctors and Nurses operate from our festival medical centre and can help with more serious medical incidents and health concerns. 

Our wellbeing area is a tented seating area located away from the crowd where you can find a quiet and safe space to chill. 

Our highly trained colleagues manage the space and will make sure you have the level of support you need to recharge and continue with the rest of your festival experience. 

Our help point is located near the monument at the mainstage and staffed by our team of friendly event volunteers who can answer your questions and help you find your way around the site. 

There is no lost property location at the festival. 

If you are unfortunate enough to lose a personal item, please note that all property recovered by stewards is passed to Police Scotland and available to collect from the Monday after the festival.  You can call them on 101 to check if it has been found.